軟體介紹
Our app lets Marston customers access and manage their cases easily and securely. You can view up-to-date case details, pay cases, set-up payment plans,
complete our income and expenditure form, book video or audio call back appointments, ask for support, view letters we have sent you, upload information you want us to see
to support the management of your case, and more.
What are the app’s key features?
• Access information securely – we use One Time Passcode authentication and ask a number of data protection questions before any personal case information is able to be
seen.
• View existing, and add new cases – view up to date information on your case(s), including case status (e.g. paid, unpaid etc.), total amount you may still owe, the
enforcement stage your case is currently at, copies of important letters we have sent you. If you receive a letter about another case, simply use our ‘Add case’ function to
add to your existing cases.
• Quick access functions throughout the app – ‘Pay now’ button directing you to our secure payment website, ‘Call us now’ button to put you through to our customer service
team, ‘Request payment plan’ button to take you to the payment plan request page.
• Take control and let us help you:
o Income and expenditure form - complete our income and expenditure form to tell us what money you get, from where and what you spend it on. This allows us to understand
your circumstances and support you in getting your cases paid.
o Request a payment plan – use our interactive payment plan request section to tell us what you can afford to pay and when, on what regularity (e.g. weekly, monthly) and
over what length of time.
o If you’re struggling to pay – we understand that each customer’s circumstance can affect their ability to pay money they owe. We can only help you if you let us know what
support you need. Our trained support teams are here for you, so use our ‘Struggling to pay’ section to arrange a video or audio appointment at a date and time that is
convenient for you.
complete our income and expenditure form, book video or audio call back appointments, ask for support, view letters we have sent you, upload information you want us to see
to support the management of your case, and more.
What are the app’s key features?
• Access information securely – we use One Time Passcode authentication and ask a number of data protection questions before any personal case information is able to be
seen.
• View existing, and add new cases – view up to date information on your case(s), including case status (e.g. paid, unpaid etc.), total amount you may still owe, the
enforcement stage your case is currently at, copies of important letters we have sent you. If you receive a letter about another case, simply use our ‘Add case’ function to
add to your existing cases.
• Quick access functions throughout the app – ‘Pay now’ button directing you to our secure payment website, ‘Call us now’ button to put you through to our customer service
team, ‘Request payment plan’ button to take you to the payment plan request page.
• Take control and let us help you:
o Income and expenditure form - complete our income and expenditure form to tell us what money you get, from where and what you spend it on. This allows us to understand
your circumstances and support you in getting your cases paid.
o Request a payment plan – use our interactive payment plan request section to tell us what you can afford to pay and when, on what regularity (e.g. weekly, monthly) and
over what length of time.
o If you’re struggling to pay – we understand that each customer’s circumstance can affect their ability to pay money they owe. We can only help you if you let us know what
support you need. Our trained support teams are here for you, so use our ‘Struggling to pay’ section to arrange a video or audio appointment at a date and time that is
convenient for you.
歷史版本
- 04/24/2022: Marston 3.1
- Report a new version
- 軟體名稱: Marston
- 軟體分類: 商業
- APK名稱: com.logicvalley.selfservice
- 最新版本: 3.1
- 支持ROM: 4.4及更高版本
- 軟體大小 : 4.82 MB
- 更新日期: 2022-04-24
